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Pall Mall Medical - for all your private healthcare needs, whether you are self-paying or have private medical insurance.

Customer Service Advisor

Customer Service Advisor

Job Information

  • Hours: 37.5 hours Monday-Friday: between 08:00-19:30 Saturday: 09:45-14:15
  • Salary- £20,000-£22,000 dependent upon experience
  • Location: 61a King Street, Manchester, M2 4PD
  • Annual Leave: 28 Days Inclusive Bank Holidays  


  • Company Pension 
  • Discounted Private Health Care and Treatment
  • Medicash- Rehinbursement for your healthcare needs 
  • Day off for you birthday (qualifying period required)
  • Access to Perkbox discount retailer with 1000’s of money saving vouchers  
  • Growing organisation with continuous opportunities and personal development

Company Summary

Pall Mall Medical is one of the fastest growing, independent Private Healthcare provdiders in the North West. We provide patients with rapid access to a wide & holistic range of healthcare service, including: Private GP appointments, specialist consultations, advanced diagnostics, health screening, surgical procedures in our state-of-the-art theatre facilities, aesthetic treatments, cosmetic surgery, occupational health and medico legal services.

We pride ourselves on delivering 5-star healthcare to all our patients and clinicians. Recently accredited with the Investors in People Accolade, we are looking to expand our team in-line with our ambitions to further grow the organisation.

Job Summary

The Patient Coordinator will have a vital role in ensuring the smooth running of Pall Mall Medical’s Sales and Administrative team. This may include dealing with patient enquiries, patient information and reception duties.

Pall Mall Medical needs a dedicated, committed and organised individual who can multi-task, covering a wide variety of workloads including sales and administrative support.

Duties will include:

The Patient Coordinator will have some or all of the following job responsibilities.

  • Deliver excellent customer service inline with the company ethos
  • Liaise with patients, consultants and clinicians in a professional, competent and knowledgeable manner
  • Act professionally alongside the call centre and reception teams
  • Proactively convert telephone and online enquiries into bookings, including out of hours – this includes receiving incoming and initiating outgoing emails and telephone calls
  • Develop and maintain a comprehensive understanding and knowledge base of all products & services (including pricing), clinical staff (including GPs and consultants) such that patients are fully aware of what Pall Mall Medical can offer – this includes cross/up selling of services to patients
  • Deal with all enquiries professionally, proactively and in a timely manner both in and out of hours (specifically: telephone, online, walk-in, 3rd party enquiries, including internal and external referrals)
  • Efficiently book appointments, logging all enquiries and conversions on Pall Mall Medical’s extranet and medical management software systems
  • Any other duties deemed neccassary to the business 
How to Apply

Please do send your CV to: below to be considered for this role, please note all candidates will need to complete an application form which can be completed below. 


Good luck and thank you for your interest in Pall Mall Medical.