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" On 28th March 2018 at 18.15 hours I attended the Pall Mall Medical clinic for an MRI Scan of my right knee. My leg was in a brace at the time and I was supported by a single crutch. Earlier that day I had extensive and serious pains in my back which was recently operated on and large metal work and structured screws with rods held up my lumber region. Stupidly not wanting to cancel my Scan I made the difficult journey as the scan was urgent. In order to find out what was wrong with my knee joint which kept collapsing. As the day went on my symptoms worsened. Upon arrival your reception staff and Claire Hughes were monitoring my difficulties. Your male radiographer whose name escapes me assisted me in my knee scan. However as I got downstairs with the radiographers assistance I found myself unable to walk. So sat down for awhile. My legs became weak, mainly from the waist and back, whilst pain channelled all over. These symptoms or my pain worsening had nothing to do with the Scan I had on my knee or the procedure conducted. Whilst I was unable to walk Ms Claire Hughes and the radiographer helped me to my seat and called an ambulance. I was in excruitiating pain. Claire also raised the alarm to Maxine and Carol. Who are medically trained and experienced nursing staff. They spoke to me and collected my medical history and proceeded to carry out observations and support my spine by laying me down on a medical couch to prevent further problems. My medical history is complex and I am under the care of a Neurosurgeon. Despite being scared and in pain your staff stayed with me despite a busy shift and gave me medical assistance and unbelievable support. I really couldn't of coped without them. Your staff. All 3 members continued to contact the Ambulance service and relay medical information to them. My symptoms worsened and the ambalance took over 5 hours to attend. Your staff even contacted the senior doctors on call to get me pain relief as I waited. Your staff were so committed to my well being that they challenged and spoke to the Ambulance control room supervisor to get an immediate response. I recall your colleagues state to ambulance staff that my symptoms resembled that of a cord compression. Their assessments of my medical problems were better than some doctors I have seen In A & E. When the paramedics arrived a small movement by myself when they tried to move me onto a stretcher sent my hole neck and back into spasisms with pain radiating down my hips and buttocks. It would be fair to state I was in complete distress. I have suffered in the past with a broken neck, Claudia Aquinas, broken discs and a broken hip before. So you see i am in pain daily. But this episode was horrendous. Your staff stayed with me to the very end. Extensive scans and xrays revealed I had C3/C4 cord compromise but bruising. Cord Compression is the next stage. My lower back was troubled by my right leg problems and a strained muscle in my lumber region leant against the metal scaffolding in my back which felt as though as screw had come loose and my back went into multiple spasms causing pain to radiate downwards into my hips. Neurosurgeons were aware and alerted of my admission and an urgent outpatients appointment is being arranged. However at hospital I had continuous IV morphine and diazepam to control and manage my pain. I am now at home resting. Appointment made to see GP on Friday and soon to see my Neurosurgeon. Can I please as yourself and your director of medicine of Pall Mall to personally thank your very professional, caring and understanding staff who offered me care in truth I've never had in some hospitals. Clearly your colleagues are very experienced and incredible well trained. I couldn't of coped without them. They showed great respect and resilience to care for my needs. If there are others I may have forgot to mention. Please relay my kind thanks to them too. What an assert Pall Mall have and what an incredible medical team."

Sanram Singh-Bhacker, Private Imaging & Radiology Scanning

" The Lady who booked my appointment was very helpful and polite. A very quick and efficient service. The doctor was lovely. I would happily recommend Pall Mall Medical."

Sylvia Donley, 14/06/2017

" "He really does go the extra mile" "It has been just over two weeks since my breast uplift and tummy liposuction. I am so pleased with my results already! Mr El Gawad is fantastic, a lovely and caring person. He made me feel so at ease from the moment I met him, a true professional. Mr El Gawad genuinely cares for each and every one of his patients, his aftercare is exceptional. I was amazed that he called me directly the next day to check up on me and kept in contact to make sure I was OK. I was able to ring or text him if I had any questions or needed advice etc. He really does go the extra mile. I simply cannot thank and recommended him enough! I would not hesitate to go back to Mr El Gawad for any future plastic surgery. I am so excited to see my final results once I have healed, thank you so much! I found all the staff at the clinic very friendly and caring. My private room was great, as were the nurses who were very professional. They made me feel very comfortable and relaxed, especially Maxine who was excellent. She even gave me her number to ring or text with any further questions or advice for when I was home. All the staff were fantastic, I had nurses popping in every 15 minutes to check that I was OK. The anesthetist was really lovely she came in to check on me before she was leaving and made me feel so comfortable as I was very nervous before going into theater. I honestly could not have asked for more. I highly recommend Mr El Gawad and his team at Pall Mall, you will not be disappointed.""

Patient at Pall Mall Medical, 19/05/2017

" 10/10!!! This may be the first time I've ever made a review... and I'm 33 years old. I just happened to come across Pall Mall Medical on google as I needed a quick blood test doing for my job. They were the most competitive in price around the whole of Manchester so I went ahead and booked an appointment. They saw me the same day I enquired and when I went there the place was immaculate and beautifully laid out. Just when I thought this would be the highlight of my experience, I then met my nurse (Cristina) who was just amazing! She was polite, extremely professional, reassuring (as I'm not a fan of needles) and most of all extremely good at her job. The size of the needle was huge and of all the times I've had this procedure done, this one was by far the easiest and pain free! She is by far Pall Mall Medical's biggest asset! My experience was so good that I told my family about the staff and service and now Pall Mall will have all 6 of us for any of our medical needs, due to an amazing nurse and professional, easy service. Thank you Cristina, Thanks Pall Mall - Babak"

BA Gas Servicing, Private GP Service