Bookings Team
Patient Coordinator
At a glance
Salary Competitive
Full time or Part time Full Time, 7.5 hour shifts between Monday-Friday 8am-8pm, & Saturdays 9am-3pm
Location Manchester
Annual Leave 33 days (includes bank holidays)
Contract Type Permanent
Benefits
- Company Pension
- Discounted Private Health Care and Treatment
- Medicash- Reimbursement for your healthcare needs
- Day off for you birthday (qualifying period required)
- Access to Perkbox discount retailer with 1000’s of money saving vouchers
- Growing organisation with continuous opportunities and personal development
Company Summary
Pall Mall Medical is one of the fastest growing, independent Private Healthcare provdiders in the North West. We provide patients with rapid access to a wide & holistic range of healthcare service, including: Private GP appointments, specialist consultations, advanced diagnostics, health screening, surgical procedures in our state-of-the-art theatre facilities, aesthetic treatments, cosmetic surgery, occupational health and medico legal services.
We pride ourselves on delivering 5-star healthcare to all our patients and clinicians. Recently accredited with the Investors in People Accolade, we are looking to expand our team in-line with our ambitions to further grow the organisation.
Job Details & Requirements
As a patient coordinator – booking team employee, you will be expected to work mainly on the telephones via Inbound & Outbound calls speaking to customers, handling enquiries, arranging appointments and more. Customer service is key, along with hard work and an ability to multi-task
Key Qualities
- Strong organisational and planning skills
- Excellent interpersonal & customer service skills
- Computer literate with good working knowledge of all MS Office (Word, Excel & Outlook)
- Excellent communication skills (written & verbal)
- Ability to follow procedure and be a team player
- Problem solver, with ability to think out of the box
- Experience in sensitive data management and complaints handling
- Proven track record in a similar role (outbound bookings/sales)
Responsibilities
- Efficiently book appointments, logging all enquiries and conversions on Pall Mall Medical’s CRM system and medical management software systems
- Deal with all enquiries professionally, proactively and in a timely manner (specifically: telephone, online, walk-in, 3rd party enquiries, including internal and external referrals)
- Develop and maintain a comprehensive understanding and knowledge base of all products & services (including pricing), clinical staff (including GPs and consultants) such that patients are fully aware of what Pall Mall Medical can offer – this includes cross/up selling of services to patients
- Coordinate and schedule appointments and follow-up appointments as designated by physicians
- Deliver 5-star customer service to all clients, including VIP clients such as premiership footballers, media stars and influencers
- Obtain and manage all radiographer / consultant / surgeon / doctor requests in a timely and efficient manner.
- Effectively communicate with patients, physicians and other staff - within the PMM Clinics & external facilities - providing accurate, timely, and responsive information
- Coordinate processes and complete all paperwork as required to meet physician and facility requirements.
- Demonstrate courtesy, empathy and helpfulness toward patients and their families
- Liaise with radiographers to ensure clinics are staffed appropriately
- Various other tasks as required to be necessary for the needs of the business.
Clinical Governance
- Ensure compliance with policies, procedures and clinical guidelines for self and others
- Continually monitor standards of care and contribute to improvement of care, through benchmarking, audit and research.
- Communicate effectively and share best practice with the multidisciplinary team & others
- To be aware of duties and responsibilities in relation to clinical risk management
Interview
Successful applicants will be invited to an interview at our Manchester Office – we can’t wait to meet you!
How to apply
All candidates will need to complete an application form which can be completed below. Good luck and thank you for your interest in Pall Mall Medical.