Pall Mall Medical - for all your private healthcare needs, whether you are self-paying or have private medical insurance.
Whether you’re considering a surgical procedure with Pall Mall Medical, or you’ve already had one – you want to know you are safe and in the best possible hands before, during and after your procedure.
Pall Mall Medical is fully owned and led by Doctors: being one of the few clinically-led Cosmetic Surgery providers in the UK, allows us to truly put patient safety and well-being at the front of everything we do. We are proud of our high standards of aftercare and is one of the many reasons patients choose Pall Mall Medical for their journey.
At Pall Mall Medical, our main priority is to make sure you have a positive and safe experience with us, whilst ensuring your expectations are fully met by the surgeon, hospital and wider team.
Before your procedure, your surgeon will tell you everything you need to know about your recovery:
Your surgeon will answer any other questions you may have. You can also ask one of our dedicated Nurses or contact your Patient Coordinator.
It is important you follow all pre-op advice carefully and ask any questions you may have – there are no “silly” questions.
Before you leave the hospital after your procedure:
It is important you follow all post-op advice carefully and raise any queries or concerns with one of our dedicated team members.
Our surgery package is all-inclusive – meaning there are no hidden costs for aftercare. Included in your package is:
Our surgeons work with a wide range of implants – Allergan, Mentor or B-Lite. If you do not have a preference, then our surgeons will make a recommendation based on your individual requirements.
The majority of our patients choose Mentor's breast implants, which include the MENTOR® Breast Implant Warranty
Click here, for more information on the Mentor Breast Implant Warranty
Some of our patients choose Allergan's breast implants, which include the NatrellePLUS warranty:
Click here, for more information on the NatrellePLUS warranty.
We work very hard to ensure all post-surgery outcomes are in-line with the pre-surgery expectations.
In instances where you are not happy with your result, we invite you to come back to the clinic to meet with the surgeon who performed your surgery. If you and your surgeon both agree that the result is not what was agreed, you will be provided free of charge revision surgery.
If you and your surgeon are not in agreement that revision surgery is necessary, you may have the option to be referred to another surgeon for a second opinion. Following the second opinion, our Medical Director and the surgeon will determine whether or not you are entitled to free of charge surgery.
At Pall Mall Medical, we pride ourselves on our surgery patient satisfaction results.
Our open door policy is one of the main reasons we are able to continuously deliver 98% and above patient satisfaction. By listening to your concerns, we are able to understand the reasons for any shortcomings on our part, rectify any issues and implement an action plan to ensure the patient journey is improved for future patients.
We welcome all feedback – positive or negative – which can be left here: http://bit.ly/pmm-feedback. You can choose to remain anonymous, should you wish.
If you wish to make a complaint – please email firstname.lastname@example.org with your name, date of birth and contact details. This will then be forwarded to the relevant Complaints Manager, who will be in touch to discuss your complaint in more detail.
Should you have any additional questions about your aftercare with us – please contact your Patient Coordinator or email email@example.com