Mamuna

Mamuna Arshad is the Operations Delivery Lead and Advisor at Pall Mall Gender with many years of experience driving excellence within healthcare systems. Known for her commitment to clinical quality, Mamuna has successfully spearheaded Gender Affirming services, elevated operational performance, and guided multidisciplinary teams toward delivering safe, efficient, and compassionate patient care.

Deeply devoted to advancing fairness in healthcare, Mamuna is a recognised advocate for trans and non-binary inclusion and gender-affirming care. She works actively to build welcoming, safe, and affirming environments for gender-diverse patients, ensuring every individual receives care rooted in dignity, respect, and understanding. Her warm, people-centred approach extends beyond patients; Mamuna is also deeply committed to empowering healthcare teams. She trains and educates staff across all departments including clinical professionals, hospital staff /personnel, and administrative teams on trans-inclusive practices, cultural competency, and patient-affirming communication.

Mamuna’s expertise spans clinical operations, leadership management, patient experience improvement, service optimisation, and team development. She combines a sharp operational focus with genuine empathy, making her a trusted, approachable presence within the healthcare community.

Mamuna continues to champion progress, inspire staff, and set high standards for inclusive, patient-cantered care.