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Patient Services Executive

  • Competitive salary
  • Private hospital in Newton-le-Willows
  • Shift patterns
Apply here

At a glance

Salary £35-40K DOE
Hours Full Time | 37.5 hours
Location Manchester & Liverpool City Centre

Benefits

At Pall Mall, we're passionate about looking after both our patients and our people. We believe that when our teams feel valued, supported and empowered, they deliver exceptional care. 

In return, you'll receive:

  • Competitive salary
  • 25 days annual leave plus Bank Holidays
  • Your birthday off
  • Pension contribution
  • Flexible benefits including discounts on shopping and food
  • Ongoing training and career development opportunities
  • A supportive, inclusive culture built around our HEART values
  • The opportunity to play a key role in an ambitious and expanding healthcare organisation

Company Summary

Pall Mall:
In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 13 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future.  This year we were also recognised in the Sunday Times ‘Best Places To Work 2023’ list. 

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes. 

 

Core Responsibilities

Lead. Inspire. Make a Difference.

Are you an experienced healthcare leader looking for your next challenge?

At Pall Mall Medical, we're looking for a passionate and proactive Clinic Manager to lead our Manchester and Liverpool clinics, driving exceptional patient care while inspiring high-performing teams.

This is an exciting time to join our business. Since opening our doors in 2010, we've grown from a family-run healthcare provider into one of the North West's leading private healthcare organisations. Alongside our city centre clinics, we operate a private hospital in Newton-le-Willows, and have recently expanded further with the acquisition of a new hospital in Birmingham. With ambitious growth plans ahead, there's never been a better time to join us and help shape the future of private healthcare.

If you're someone who thrives in a fast-paced environment, enjoys leading people and loves making a genuine impact on patient experience, we'd love to hear from you.

What you'll be doing

As Clinic Manager, you'll be responsible for the day-to-day leadership and operational performance of our Manchester and Liverpool clinics, ensuring every patient receives an outstanding experience whilst supporting our clinical teams to deliver exceptional care.

Your responsibilities will include:

  • Leading and motivating multidisciplinary teams across both sites. 

  • Managing clinic operations to ensure safe, efficient and high-quality service delivery. 

  • Planning staff rotas, managing annual leave, sickness and staffing levels. 

  • Recruiting, onboarding, developing and supporting colleagues. 

  • Working closely with clinicians to maximise clinic capacity and patient flow. 

  • Ensuring compliance with CQC standards, infection prevention, clinical governance and Health & Safety. 

  • Managing clinic facilities, equipment and stock. 

  • Overseeing financial processes including invoicing, supplier management and cost control. 

  • Handling patient feedback, complaints and operational escalations professionally. 

  • Leading investigations into incidents and implementing improvements. 

  • Supporting business growth, new services and operational projects. 

  • Acting as an out-of-hours emergency contact when required. 

About you 

We're looking for someone who combines operational excellence with outstanding leadership skills.

You'll have:

  • Experience managing healthcare services or clinical operations. 

  • Proven people management and leadership experience. 

  • Knowledge of CQC standards, clinical governance, infection prevention and health & safety. 

  • Experience managing complex rotas and service delivery. 

  • Confidence handling complaints, audits and operational challenges. 

  • Strong financial awareness, including invoicing and supplier management. 

  • Excellent organisational, communication and problem-solving skills. 

  • A positive, adaptable approach with the ability to lead teams through change. 

Experience within private healthcare would be advantageous but isn't essential.

Clinical Governance

  • Ensure compliance with policies, procedures and clinical guidelines for self and others

  • Continually monitor standards of care and contribute to improvement of care, through benchmarking, audit and research.

  • Communicate effectively and share best practice with the multidisciplinary team & others

  • To be aware of duties and responsibilities in relation to clinical risk management

Why join Pall Mall Medical? 

At Pall Mall, we're passionate about looking after both our patients and our people. We believe that when our teams feel valued, supported and empowered, they deliver exceptional care.

In return, you'll receive:

  • Competitive salary

  • 25 days annual leave plus Bank Holidays 

  • Your birthday off 

  • Pension contribution 

  • Flexible benefits including discounts on shopping and food 

  • Ongoing training and career development opportunities 

  • A supportive, inclusive culture built around our HEART values 

  • The opportunity to play a key role in an ambitious and expanding healthcare organisation 

Our HEART Values

Everything we do is guided by our HEART values:

Helpful – We go the extra mile for patients and colleagues.

Empathetic – We listen, care and treat everyone with compassion.

Accountable – We take ownership and deliver on our commitments.

Resourceful – We embrace challenges and find solutions.

Teamwork – We achieve more by working together.

Diversity & Inclusion

We're proud to be an inclusive employer where everyone feels respected, valued and able to be themselves. We welcome applications from people of all backgrounds and are committed to creating a workplace where everyone can thrive.

Ready to make an impact?

If you're looking for a leadership role where you can influence patient care, develop teams and be part of an exciting period of growth, we'd love to hear from you.

Join Pall Mall Medical and help shape the future of private healthcare.

Apply here